Privacy Policy

At Lunar Skyn, your privacy and the security of your personal information are our top priorities. This Privacy Policy outlines how we collect, use, protect, and share your personal data when you visit our website or use our services, including our intravenous vitamin therapy treatments.

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide any personal information to us.

1. Information We Collect

We collect personal information that you voluntarily provide when booking an appointment, subscribing to our newsletter, or contacting us. This may include:

Personal Identification Information: Name, email address, phone number, date of birth, and other contact details.
Health Information: Health history, medical conditions, and other information you provide for the purpose of personalized treatment recommendations and safety assessments.
Payment Information: Billing details such as credit card numbers or other payment methods used to pay for services (payment information is processed through secure third-party payment providers).
Website Usage Information: Data collected automatically when you visit our website, such as IP address, browser type, device type, and information related to your browsing activities (cookies, usage analytics, etc.).

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process your appointment bookings, provide IV vitamin therapy treatments, and customise your therapy based on your health needs.
To Communicate with You: To send appointment reminders, follow-up communications, treatment updates, and responses to inquiries.
To Improve Our Services: To understand how you use our website and services so we can enhance your experience, improve our website, and ensure that we are providing the highest quality of care.
To Comply with Legal and Regulatory Requirements: To fulfill our legal obligations, including ensuring patient safety, compliance with health regulations, and record-keeping for medical purposes.

3. How We Protect Your Information

We are committed to protecting your personal data. We use industry-standard security measures, including encryption and secure servers, to safeguard your information. However, please be aware that no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your data.

Sensitive Health Data: Any health-related information you provide for treatment purposes will be treated with the highest level of confidentiality, and only shared with our medical professionals on a need-to-know basis.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, email marketing platforms, and website analytics services.
Legal Compliance: If required by law, or to comply with a legal process (such as a court order or government request), we may disclose your information to authorities.
Health and Safety: In certain cases, we may need to share your health information with medical professionals or other healthcare providers to ensure safe and appropriate treatment.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies (e.g., Google Analytics) to enhance your browsing experience and analyse website traffic. Cookies are small files stored on your device that allow us to remember your preferences and improve the performance of our website.

You can adjust your browser settings to refuse cookies, but please note that some features of the website may not work as intended without them.

6. Your Rights

You have certain rights regarding your personal data, including:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in emails or by contacting us directly.
Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at contact@lunarskyn.com.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When personal data is no longer required, it will be securely deleted or anonymised.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Please note that this Privacy Policy applies only to the information collected through our website and services. We are not responsible for the privacy practices of other sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors. If you believe that we have inadvertently collected personal data from a child under 16, please contact us, and we will take steps to remove that information.

10. Changes to This Privacy Policy

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Lunar Skyn and Wellness
Email: contact@lunarskyn.com

Thank you for trusting us with your personal information. We are dedicated to providing you with excellent service while safeguarding your privacy.